Training and Development

Developing your team is critical to the success of any restaurant.  Training is our passion, and our consultants are experts at developing written training programs for hourly team members and management.

We can provide customized tools to support daily operations, increase sales and ensure Guest satisfaction.  These tools include:

Team Member Handbooks – Specific restaurant policies and procedures

Operations Manuals – Chapters include:

  • Company Culture
  • Service and Hospitality
  • Kitchen Operations
  • Management Operations
  • Food Safety and Sanitation
  • Human Resources
  • Equipment and Maintenance
  • Training and Development
  • Loss Prevention/Security

Management Training – Chapters and training sessions on:

  • Understanding and managing Profit and Loss Statements
  • Delegation and follow-up
  • Effectively communicating with your staff
  • Time management skills
  • How to hire great Team Members
  • Effective coaching skills
  • Conducting great Team Member orientations and onboarding sessions

Management Training Tools – Comprehensive training schedules and training outlines

Team Member Training:

  • Job-specific Team Member duties
  • Orientation and onboarding
  • Hospitality and Company Culture
  • How to be an effective sales person
  • Food Safety and Sanitation
  • Equipment use and maintenance

Team Member Training Materials:

  • Job-specific training guides for each position
  • Daily training schedules
  • Team member testing and validations
  • Certified Trainer programs for ongoing Team Member Training

Our consultants are also well-versed in opening new restaurants.  We can create “countdown to opening” calendars, develop operational systems, train all positions, as well as provide experienced post-construction project management.

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